**Please Note: Our warranty turnaround time for receiving and processing is currently 4-5 weeks. Thank you for your patience.
Limited Lifetime Warranty-Packs & Bags
Dakine offers a Limited Lifetime Warranty against manufacturing defects within the normal scope of use.
Dakine will repair – or – replace, at its discretion, any products found to be defective within the scope of normal and appropriate utilization and still within the lifespan of the product. Dakine will not be responsible for any costs, losses or damages incurred because of loss or misuse of the product.
The term Lifetime/Lifespan does not apply to the owner’s lifetime. Our product is not meant to last the lifetime of the owner but the lifetime of the product.
For example, a backpack that is used consistently for 10 years, is nearing the end of its lifetime, and at this point in its life, the backpack may be wearing out and breaking down.
When a product is reaching or past its lifetime it begins to break down or wear out; this is not considered manufacturing defect(s) but rather wear and tear as it has already lived a full, functional life.
Manufacturing Defects typically show up on new or unused product, early in the product’s lifespan. Each situation is different and it is up to the discretion of Dakine to determine the lifespan of the product and whether a product has a Manufacturing Defect or if it is suffering wear and tear.
In the case that a product does have a Manufacturing Defect, Dakine may choose to repair, instead of replacing the item. If a product is repairable we will instruct you on how and where to ship the product to. Dakine will repair the product free of charge.
Rest of World (R.O.W) – Two, (2), Year Limited Warranty
Dakine offers a Two, (2), Year Limited Warranty, from the time of initial purchase, against manufacturing defects within the normal scope of use. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Two, (2), Year Limited Warranty covenants which exclude normal wear and tear. If product’s age is in question, proof of purchase to verify the product’s age is necessary upon request.
Examples of manufacturing defects that will be covered:
- Straight edge tear along a seam
- Stitching defect that inhibits your ability to use the product
- Zipper malfunctions
- Zipper head has separated from the track
- Teeth are broken or warped
- Teeth separate when the zipper is closed.
Examples of wear and tear that will not be covered:
- Faded colors / UV Sun damage
- Material wearing over time
- Gloves used on a rope tow
- Tears in the middle of the fabric (not along a seam)
- Tears caused by a crash or wreck
Examples of damage caused outside the normal scope of use which will not be covered:
- Jagged-edged tear (straight edge tears indicate a manufacturing defect jagged tears indicate a rip)
- A rip or puncture hole in the bottom of a backpack
- Any material that was ripped or caught on another object
- Melted material caused by excessive heat
- Improper use of product
- Airline damage (see below)
Airline Damage – Dakine is not responsible for damages caused by transit damage. If the product is damaged by an airline or transportation company, please contact the transportation company directly and immediately following the incident.
If the product is in need of repair, (such as a broken wheel) Dakine will assist by providing the parts necessary for this repair, but the product will not be covered under warranty; meaning the customer and/or airline will be responsible for completing the repair once the parts are received (most repairs can easily be done at home with normal household tools). These repair parts will be issued based on availability as Dakine does not carry old inventory or parts and may not have the parts necessary. If Dakine does not have the parts available to make the repair, take the claim up with the Airline. If the product has a broken wheel and/or is in need of parts, please fill out a warranty claim.